Disclosure based on the Specified Commercial Transactions Act

＜Seller＞

VIREMY Inc.

＜Location＞

1-3-1-1F Jinnan, Shibuya-ku, Tokyo

 

＜Phone Number＞

03-6416-5757
(12:00-20:00)

 

＜Email Address＞

store@vgw.jp

 

＜Sales Manager＞

Kazuma Yamaguchi

 

＜Payment Methods＞

・Cash on Delivery (Sagawa Express)
・Online Payment (various credit cards, APPLE PAY, GOOGLE PAY, PAYPAY)

 

＜Other charges in addition to the product price＞

■Consumption tax (10%)

■Domestic shipping fee: 880 yen nationwide (tax included) *Excluding Okinawa and remote islands
*Free shipping for purchases of 15,000 yen (tax included) or more
*Applicable when the total product amount is 15,000 yen (tax included) or more for one shipping address.
*GOLD and VIP members receive free shipping regardless of the amount.
*Delivery time cannot be specified.
*Individual shipping fees may be set for each product.

■International shipping: Shipping fees will be calculated on the checkout screen based on the shipping region.
*Depending on the shipping region, free shipping may apply for certain purchase amounts. As the amount varies by region, please contact us for details.

■Cash on Delivery (COD) fee: 330 yen nationwide (tax included)
*COD fee is free for product purchases of 30,000 yen (tax included) or more

 

＜How to Order＞

Orders can be placed via our online store or by phone.
Phone number: 03-6416-5757 (Business hours: 12:00 - 20:00)

 

＜Product Delivery Time＞

Japan
Normally, delivery is within 2-9 days after your order.

International shipping overseas
Delivered sequentially. It may take about 2 weeks after your order.

※In cases of high order volume, consecutive holidays (weekends, public holidays, company holidays), orders including pre-order items, or during periods with heavy workload and the surrounding times, delivery may take longer than usual.
In such cases, we will contact you separately, so please check.

※For pre-order items, the delivery date will be as stated on the product page.

 

＜Cancellations, Returns, and Exchanges＞

Please refer to our Returns and Refunds Policy for details.

Upon receiving your product, please immediately check for any damage.
In the unlikely event of damage during shipping or an incorrect item, please contact us within 7 days of product arrival.
We will repair or exchange the item at our shipping expense.
If repair is not possible, or if the item is sold out, discontinued, or a limited edition and cannot be exchanged, we will refund the product price and transfer fees after you return the product at our shipping expense.
Please note that we do not accept returns or exchanges due to customer convenience.
Additionally, please understand that we cannot accept returns or exchanges in the following cases:

・Products that have been more than 8 days since arrival
・Products that have been used once by the customer
・Products that have been damaged or soiled by the customer
・Products that have been processed or repaired by the customer
・When product boxes, tags, instruction manuals, or other accessories have been soiled, damaged, or lost

All products handled by our store meet the quality standards of the manufacturer and the inspection standards of domestic authorized dealers.
We conduct transactions with the understanding that minor scratches, scuffs, dents, and black dots that inevitably occur during manufacturing due to material characteristics are considered good quality, and therefore, we cannot accept returns or exchanges for these reasons.