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① Choose the product you want to buy.

Once you have decided on the items you wish to purchase, please click the "CART" button. They will be added to your shopping cart.
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② Proceed to checkout (proceed to checkout)

From the shopping cart icon in the upper right corner or on the side of the screen, proceed to the shopping cart page and click the "Proceed to Checkout" button.
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③ Complete the purchase procedure (pay the bill)

Follow the instructions in the shopping cart to determine your "buyer information," "delivery address information," and "payment method."
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④ You will receive a confirmation email.

You will receive an email with your purchase details.
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⑤ The product will arrive.

・Once your ordered items arrive, please be sure to check within 7 days whether there are any scratches or defects in the items and whether the contents of your order are correct.

・In addition, please be sure to keep the "Delivery Slip/Receipt" included with the product, and also the "Warranty" if one is included.

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Shipping fee: 880 yen (tax included) nationwide (excluding Okinawa and remote islands)
*Free shipping on orders over ¥15,000 (tax included)* Free shipping applies to orders totaling ¥15,000 (tax included) or more delivered to a single address.

*GOLD and VIP members receive free shipping regardless of the order amount.

Shipping to Okinawa and remote islands will incur a flat rate of 2,200 yen (tax included).
Also, this area is not eligible for free shipping.

*Delivery time cannot be specified.
*Shipping fees may vary depending on the product.

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Cash on Delivery
Various Credit Cards
PayPay Online
Apple Pay
Google Pay
Shop Pay

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【Cash on Delivery】

If you wish to use cash on delivery, please select "Cash on Delivery" from "Shipping Method" on the checkout screen.

Delivery service: Sagawa Express

●The total payment is as follows:
Total product price + shipping fee + cash on delivery fee

●Please pay the delivery person upon product delivery.
Credit card payment is also available upon request to the delivery person.

Cash on Delivery Fee:
Flat rate nationwide: 330 yen
*Cash on delivery fee is free for purchases of 30,000 yen (tax included) or more.
Shipping Fee:
Flat rate nationwide: 880 yen (Separate shipping fee of 2,200 yen for remote islands and Okinawa)
*Shipping is free for purchases of 15,000 yen (tax included) or more.

Consolidated purchase calculation rule: Even if you order multiple products for one delivery address, the cash on delivery fee will be the amount shown in the table above.
Consumption tax on cash on delivery fee: This fee includes consumption tax.

Regarding refusal to accept cash on delivery:
・If you refuse to accept a product sent via cash on delivery, the product will be returned to the store.
・If acceptance is refused, the store will incur damages including shipping and handling fees, packaging materials, and time spent.
Therefore, if a product is returned due to refusal to accept cash on delivery or expiration of the storage period without a legitimate reason, we will charge for the round-trip shipping fee, cash on delivery fee (330 yen plus 1,100 yen including cancellation fees, which may vary depending on the product price), and packaging materials, and may refuse future reservations.

・Please note that if a product is returned due to refusal to accept cash on delivery or expiration of the storage period without a legitimate reason, we will charge for the round-trip shipping fee, cash on delivery fee (330 yen plus 1,100 yen including cancellation fees, which may vary depending on the product price), and packaging materials, and in such cases, we may charge the actual cost of the round-trip shipping fee.

【Credit Card Payment】

VISA, MASTER, JCB, AMERICAN EXPRESS

●The debit date will vary depending on the closing date of your credit card and your contract details. Please contact your credit card company directly.



【SHOP PAY】

You can complete your payment smoothly without re-entering your shipping address or credit card information.

If you are logged into SHOP and wish to use other payment methods, please select your desired payment method from "Check out as guest account".



【Other Payment Methods】

PAYPAY Online, APPLE PAY, GOOGLE PAY

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At our directly managed store, VIZ store-tokyo, and our online store, points are awarded based on the purchase amount, with a point還元率 (point redemption rate) determined by your membership rank.

Awarded points can be used at a rate of 1 point = 1 yen.

*As of March 19, 2026, the ranks/points for directly managed stores and the online store have been unified.
For information regarding the transition, please click here.

*Points are valid for one year from the date of your last use.
*Transition points are valid for one year from the renewal OPEN (March 2026), regardless of whether a purchase was made.

▶︎About Membership Services

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■ Order Cancellations

VIRGOwearworks OFFICIAL ONLINE STORE does not accept order cancellations due to customer convenience, except for reasons attributable to us, such as initial defects.
Thank you for your understanding.

■ Returns and Exchanges

We pay close attention to the quality of our products, but in the unlikely event of an initial defect or an accident during delivery as described below, we will handle returns and exchanges at our expense.

・If the product is damaged/stained
・If a product different from the one ordered is delivered

If you wish to return or exchange a product for the reasons listed above, please contact us at the inquiry address below within 7 days of product arrival.
We apologize for the inconvenience, but please keep the product in its original packaging.

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＜Contact Information＞
Mail: store@vgw.jp
Tel: 03-6416-5757
(Business hours 12:00 - 20:00)

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We will then proceed with the return/exchange process.
If an exchange product is available, we will exchange it for a new one, bearing the shipping costs for return and re-shipment.
If an exchange product is not available, we will issue a full refund.
Thank you for your understanding.
Please note that we cannot accept returns or exchanges if more than 7 days have passed since the product arrived, even if it is unopened.

Please note that we do not accept returns or exchanges of products due to customer convenience.
In addition, please understand that returns or exchanges will not be accepted in the following cases:

・Products for which 8 days or more have passed since their arrival
・Products that have been used by the customer
・Products that have been damaged or stained by the customer
・Products that have been processed or repaired by the customer
・If accessories such as the product box, tags, or instruction manuals are stained, damaged, or lost

＜Notes＞
・For products purchased outside of this online store or the directly managed store VIZ store-tokyo (e.g., at retail stores or distributors), please contact the store where you purchased the product directly to arrange for returns or exchanges.
Please understand that we cannot handle such requests.
・Product images are samples, so the specifications and processing of the actual product may differ slightly. Thank you for your understanding.
・Due to the viewing environment of your monitor, the color of the actual product may appear different.
・Sizes are approximate. Please understand that errors may occur.

■ Cooling-off Period

Cooling-off is a system applied to door-to-door sales.
The sale of our products is mail order, which customers access, so the cooling-off system does not apply. Thank you for your understanding.

■ Repairs

We will repair damaged or defective products, other than initial defects purchased at our directly managed stores, whenever possible.
Please prepare proof of purchase, such as a receipt or order screen, and contact us once so that we can check the product's condition, delivery time, cost, and repair feasibility.

 
■ If you could not receive your package due to an unknown address or long-term absence

・The delivery company's package storage period is approximately 1 to 10 days.
・Packages that exceed the storage period will be refused and returned to our store.
・Please note that when a package is returned, return shipping fees at the normal rate (cash on delivery) will be incurred for each item, and we will charge you the actual round-trip shipping cost.
・If you wish to resend a product that was once refused, additional shipping fees will be incurred separately from the return shipping fees.
・If a product is returned to us due to a long-term absence, refusal to accept delivery, etc., and then cancelled, please note that we will charge you the actual round-trip shipping cost.
・This also applies if delivery is not possible due to an unknown address.
・When placing an order, please be sure to check and register your address, including the house number and room number.