Copy of the Terms of Use
VIREMY Co., Ltd. (hereinafter referred to as "the Company") establishes the terms of use (hereinafter referred to as "these Terms") for its "VIRGOwearworks OFFICIAL ONLINE STORE" as follows. Users of this service (meaning members and guests) agree to the following matters:
■ Member Registration
A member refers to a person who, after approving these Terms, applies for membership by entering the required information into the Company's membership registration form, and whose application is approved by the Company.
By using this service, members are deemed to have agreed to these Terms.
If you do not agree to these Terms, you cannot use this service.
The Company may not approve member registration if it determines that any of the following reasons apply, and shall not be obliged to disclose the reason thereof.
1. If false information was provided during the membership registration application.
2. If the application is from a person who has previously violated these Terms.
3. In any other case where the Company deems the commencement of this service to be inappropriate.
■ Usage Restrictions and Registration Deletion
The Company may, in the following cases, restrict a member's use of all or part of this service, or delete their registration, without prior notice.
If any provision of these Terms is violated. If it is discovered that there are false facts in the registered information. In other cases where the Company deems the use of this service inappropriate. The Company shall not be liable for any damages incurred by the member or a third party due to actions taken by the Company based on this article.
■ Termination of Use / Withdrawal
Members can terminate their use of this service at any time.
Members can withdraw from membership at their own discretion.
The Company is not obligated to continue retaining or return any personal information or other information of a withdrawn member.
If a member violates these Terms, or if the Company determines that a member is not qualified, the Company may suspend the provision of services or expel the member without prior notice.
In such a case, regardless of the reason, the member cannot dispute this with the Company.
Members are not exempt from any obligations and liabilities related to the use of this service due to the loss of their membership qualification or the suspension of their use of this service.
■ Product Information
The Company strives to display accurate product information, but in the event of an error in pricing information or other details, orders may not be accepted with the incorrect content.
In such a case, the Company will contact the user with the correct information and reconfirm their intention to purchase at the correct price.
The Company endeavors to display product images as faithfully as possible, but due to PC monitor settings and characteristics, there may be slight discrepancies in color compared to the actual product. Users must understand this when placing an order.
All copyrights, trademarks, design rights, patent rights, utility model rights, and other intellectual property rights related to this service and its use, including images, designs, and functions, belong to the Company or other legitimate rights holders such as authors. Users shall not infringe upon these rights.
■ Order Cancellations
VIRGOwearworks OFFICIAL ONLINE STORE does not accept order cancellations due to customer convenience, except for reasons attributable to our company such as initial defects.
We appreciate your understanding.
■ Returns and Exchanges
While we pay close attention to product quality, in the unlikely event of an initial defect or an accident during delivery as described below, we will accept returns or exchanges, with all associated costs borne by us.
・If the product is damaged or stained
・If a product different from the one ordered is delivered
If you wish to return or exchange a product for the reasons above, please contact us at the inquiry details below within 7 days of product arrival.
We kindly ask that you keep the product in its original packaging condition.
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＜Contact Us＞
Mail: store@vgw.jp
Tel: 03-6416-5757
（Business hours: 12:00 - 20:00）
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Subsequently, we will proceed with the return/exchange process.
If a replacement product is available, we will exchange it for a good one, with the shipping costs for return and reshipment borne by us.
If a replacement product is not available, we will issue a full refund.
Please note this in advance.
Please be aware that even if a product is unopened, we cannot accept returns or exchanges if more than 7 days have passed since its arrival.
Please note that we do not accept returns or exchanges of products due to customer convenience.
Additionally, returns or exchanges cannot be accepted in the following cases:
・Products that have been 8 days or more since arrival
・Products that have been used once by the customer
・Products that have been damaged or soiled by the customer
・Products that have been processed or repaired by the customer
・If product boxes, tags, instruction manuals, or other accessories have been soiled, damaged, or lost
＜Remarks＞
・For products purchased outside of this online store or the directly managed VIZ store-tokyo (e.g., from retailers or distributors), please contact the purchasing store directly to arrange returns or exchanges.
Please understand that we cannot handle such cases.
・Product images are samples, and the actual product's specifications, processing, etc., may differ slightly. Please note this in advance.
・Due to differences in monitor environments, the actual product color may appear different.
・Sizes are approximate. Please note that errors may occur.
■ Regarding Cooling-off
The cooling-off system applies to door-to-door sales.
Since sales of our products are made through mail order accessed by customers, the cooling-off system does not apply. Please be aware of this in advance.
■ Repairs
We accept repair requests for product damage or defects, other than initial defects, purchased at our directly managed stores, as much as possible.
Please provide proof of purchase, such as a receipt or order screen, and contact us so that we can check the product's condition, estimated delivery time, cost, and feasibility of repair.
■ If a package cannot be received due to an unknown address or long-term absence
・The delivery company's package storage period is approximately 1 to 10 days.
・Packages that exceed the storage period will be refused and returned to our store.
・Please note that upon return, the standard shipping fee (cash on delivery) for the return will be incurred for each item, and you will be charged for the actual round-trip shipping costs.
・If you wish to resend a package that has been refused once, an additional reshipping fee will be incurred separate from the return shipping fee.
・If a product is returned to our company due to long-term absence or refusal of receipt, and then canceled, please note that you will be charged for the actual round-trip shipping costs.
・This also applies if delivery is not possible due to an unknown address.
・When placing an order, please ensure to register your address, including the street number and room number, etc.
Other cases of defective products caused by the customer's own deliberate actions
If a customer intentionally damages a good product they purchased, it does not constitute property damage. However, if a customer maliciously and intentionally damages a product or deceives us to obtain money by refusing to exchange a good product for one equivalent to a defective one, or if we confirm actions that turn a good product into a defective one or damage it, we will take legal action and seek guidance from our legal advisor, the police, and experts.
If the Company is responsible for any damage incurred by the user in connection with this service, the Company's liability for damages shall be limited to the price at which the user purchased the product.
■ Disclaimer
The Company does not guarantee that any information obtainable by users through this service will be suitable for a user's specific purpose, or will have the expected specifications, functions, commercial value, accuracy, usefulness, or completeness, except in cases contrary to law.
The Company shall not be liable for any direct or indirect damages incurred by users or third parties due to the use of this service or information or content included in this service, except in cases attributable to the Company (including its contractors).
In the following cases, this service may be suspended or terminated without prior notice or consent to the user.
The Company shall not be liable for any disadvantages or damages incurred by users due to the following events.
In cases of periodic maintenance, updates, and emergencies of this service. In cases where the provision of this service becomes difficult due to force majeure such as fire, power outage, or natural disaster. In other unforeseen circumstances where the Company deems it difficult to continue providing this service. The Company will store and manage personal information entered and transmitted by users when using this service with encryption and other measures, and will pay close attention to the protection of personal information. However, the Company does not guarantee the prevention of information leakage, loss, or alteration by third parties.
The Company shall not be liable for any damages incurred by users or third parties due to information leakage, loss, alteration by third parties, etc., except in cases attributable to the Company (including its contractors).
The Company makes no guarantees regarding the safety, reliability, usefulness, up-to-dateness, legality, morality, or freedom from computer viruses of information obtained through this service or emails sent by the Company.
■ Other
Should any issues arise concerning the use of this service that cannot be resolved by these terms, they shall be resolved through sincere discussions between the Company and the user. Should a lawsuit become necessary concerning the use of this service, Japanese law shall be the governing law, and the Tokyo District Court shall be the exclusive court of agreed jurisdiction for the first instance.
That's all.